Effective Date: 04/01/2025

Purpose
Kharel CPA & Co. LLC ("we," "us," or "our") is committed to enhancing customer service and operational efficiency through seamless communication. This policy outlines the terms and conditions for using our business phone system, powered by RingEX Business Phone System by Ring Central, to communicate with our customers via SMS messaging. By consenting to receive SMS messages, customers agree to the terms outlined below.

Scope
This policy applies to all customers who use our services that involve mobile or telephone communications, including appointment reminders, order alerts, case follow-ups, and other service-related notifications.

Consent for SMS Communication

The phone numbers collected through our SMS consent process will only be used for the purpose of communication with customers. They will not be shared with third parties for marketing purposes.

Types of SMS Communications

By consenting to receive SMS messages from Kharel CPA & Co. LLC, you may receive the following types of messages:

• Appointment reminders
• Case follow-up notifications
• Order alerts
• Account-related communications

Example Message:
“Hello, thank you for contacting Kharel CPA & Co. LLC. How can we assist you? Reply STOP to opt out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service.”

Message Frequency

SMS communication frequency will range from 1 to 10 messages daily depending on customer engagement and service requirements. This frequency may vary based on individual service needs.

Potential Fees for SMS Messaging

Message and data rates may apply depending on your mobile plan. These fees are charged by your carrier, and rates can vary based on whether messages are sent domestically or internationally. Customers are advised to check with their mobile service provider for specific charges related to SMS messaging.

Opt-In Method

Customers can opt-in to receive SMS communications from Kharel CPA & Co. LLC by completing intake forms on our website at [www.kharelcpa.com]. This agreement for SMS will not be shared with third parties for marketing purposes.

Opt-Out Procedure

Customers can opt-out of receiving SMS communications at any time by replying STOP to any received SMS message. Once opted-out, customers will no longer receive any further SMS messages unless they opt back in. To opt back in, customers can reply START to any future message.

Assistance and Support

For assistance or if you have any queries regarding the SMS service, text HELP to any received SMS message. Alternatively, you can visit our website at [https://kharelcpa.com]. Customer support is available to help address any questions or concerns you may have.

Legal and Compliance

Privacy Policy
We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal data. Please review our Privacy Policy at [https://kharelcpa.com/privacy-policy].

Terms of Service
The use of the business phone system and SMS messaging is governed by our Terms of Service. By using our SMS services, customers agree to abide by these terms. You can access the full Terms of Service at [https://kharelcpa.com/terms-conditions].

Standard Messaging Disclosures

• Message and data rates may apply depending on your carrier and mobile plan.
• Message frequency may vary depending on your interaction with our services.
• You can opt-out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms of Service.

Conclusion
By using the SMS communication services of Kharel CPA & Co. LLC, you agree to comply with this SMS Policy. We are committed to providing transparent, responsible, and effective communication services. If you have any questions or need further assistance, please contact us.

Kharel CPA & Co. LLC
800 Cross Point Dr Unit U, Gahanna, OHIO 43230, USA
📧 khagen2021@kharelcpa.com
📞 +1-281-758-9181

This policy aligns with federal regulations and Ohio’s privacy laws, providing transparency about how we handle your personal information. Our Website Privacy Policy Link is accessible at: https://kharelcpa.com/privacy-policy